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Coinbase Expands Dwell Buyer Assist


By Casper Sorensen, Vice President, Buyer Expertise

The next is the most recent replace in our collection of weblog posts describing our dedication to repeatedly enhancing our buyer expertise.

In previous weblog posts we highlighted our ongoing journey to create extra worth for purchasers with our assist expertise. In 2021, we invested in offering improved assist experiences by growing our staffing, accelerating our response occasions, in addition to including dozens of academic assets to our assist pages so clients can get essentially the most correct info on our services and products.

In our pursuit to supply clients with essentially the most trusted customer support expertise in crypto we’re excited to focus on new dwell assist choices for our clients.

In This autumn we started providing localized telephone assist for retail clients within the US, UK, Eire, Germany, and Japan. Whether or not the query is easy or advanced, our educated professionals are prepared to assist. These new telephone assist choices increase on the Coinbase One assist which launched in October 2021 and is on the market to clients in the US 24/7 from a devoted staff, and the quickest reply occasions in crypto.

In December 2021, we started offering US retail clients with dwell messaging through our new Assist Middle platform. Dwell messaging provides clients the pliability to attach with us when the time is correct and proceed the dialog seamlessly in the event that they should step away. Our staff of customer support consultants can be found through messaging 24/7 with the pace our clients count on.

The journey continues in 2022, we are going to present extra localized telephone and messaging choices for our clients globally in addition to deliver additional enhancements to our in-app assist expertise for iOS and Android.

We stay deeply centered on offering our clients with intuitive assist expertise and respect persistence as we proceed to develop. We sit up for steady enhancements so please keep tuned to this weblog for updates on the standing of our journey.

Coinbase Expands Dwell Buyer Assist was initially printed in The Coinbase Weblog on Medium, the place persons are persevering with the dialog by highlighting and responding to this story.

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